Refund policy

At The Floating Feather Boutique, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that we operate on a credit-only policy and do not provide refunds. Accepted returns will result in store credit or a gift card for the amount.

Eligibility for Returns

To qualify for a return, the item must meet the following criteria:

• Be in the same condition as received (e.g., unworn, unused, with tags, and in the original packaging), and
• Accompanied by a receipt, proof of purchase, and order number.

Items that do not meet these criteria will not be accepted for return.

Store Credit Policy

We operate on a CREDIT-ONLY policy. Once your return is received and inspected, approved returns will result in a credit-only refund of your purchase amount minus a 10% restocking fee as either:

• Credit added to your account, or
• A Gift Card issued for the return value.

How to Start a Return

To begin the process, please email your request to hello@thefloatingfeatherboutique.com. In your email, please include the following:

• Your order number,
• Your receipt and/or proof of purchase, and
• A brief explanation of the reason for the return.

Items sent back without a prior return request will not be accepted. 

For any return-related questions, contact us at hello@thefloatingfeatherboutique.com.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods,
• Jewelery,
• Custom products (e.g., special orders, pre-orders, personalized items),
• Personal care goods (e.g., beaty products),
• Seasonal items, and
• Sales items and gift cards. 

If you have concerns about your specific item, please reach out to us. 

Processing Time

Returns are processed in the order they are received. Please allow 5-7 business days for processing. For questions about your credit or gift card, contact us at hello@thefloatingfeatherboutique.com.

Exchanges

To exchange an item, begin the process using the steps described above and place a separate order for the desired item. This ensures faster processing. 

Damages & Issues

Inspect your order upon arrival and contact us within 7 days if:

• An item is defective or damaged, or
• You received the wrong item. 

We'll resolve the issue promptly and provide a prepaid shipping label if necessary.

Incorrect or Damaged Products

If you receive the wrong item or a damaged item:

• Initiate a return using th eprocess outlined above to immediatly notify us, 
• We'll send you a prepaid shipping label for the return, and 
• We'll replace or correct your order free of charge.